Frequently Asked Questions
  1. Do I need to have an account with you before I place an order?
  2. Yes, click here (link to account registration form) to fill in the account form. We’ll call you back within XX hours (during office hours) to confirm your account. You’re then ready to place your order.

  3. I’m not sure what sort of glass I need for this job, can you help?
  4. The FireGlass team has extensive experience and is on hand to help with any technical queries. Either give us a call on 0121 521 2180, visit the trade counter or click here to see our full product range.

  5. What does integrity mean?
  6. Integrity refers to the glass’s ability to remain intact within the frame, in the event of a fire, for a set and tested period of time.

  7. What does insulation mean?
  8. Insulation is the ability of the glass to hold back the heat of a fire and therefore keep the non-fire-side cool for a tested period of time.

  9. What does 30/30 or 60/60 refer to?
  10. The first number refers to the amount of time the glass will maintain its integrity (ie ability to remain intact within the frame in the event of a fire). The second number refers to the amount of time the glass will insulate you from the fire.

  11. 6. How do I order fire rated glass?
  12. Simply specify the thickness required as well as the integrity and insulation of the product, i.e. 30/0, 30/30, 60/0, 60/30, 60/60 etc and of course the dimensions (width by height) and whether it is going to be glazed into a timber or steel frame.
    We will then check that all your details match the certification and give you a price and delivery time.

  13. Does fire glass have a safety rating?
  14. Most fire glasses have a safety rating; please contact our office for advice.

  15. Does fire glass have db ratings?
  16. Yes, we can inform you of the tested db rating of all the products we stock.

  17. 9. Can you supply fire rated double glazed units?
  18. Yes, just tell us the unit make up (size, thickness, frame) and we can advise accordingly.

  19. I am unsure how to glaze fire rated glass, can you help me?
  20. Yes, firstly we offer a nationwide glazing service and all glass is glazed in accordance with test certification. We can also provide advice on how to glaze and the tools for the job – choosing the right frame and glazing media as well as the glass itself.

Fireglass UK address
Spartan Industrial Estate,
Brickhouse Lane, Great Bridge,
West Midlands, B70 0DH
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